Frequently Asked Questions

How do I choose between an e-bike and a scooter?

Choose an e-bike if you want seated pedaling, longer comfort, and a more bicycle-like ride. Choose a scooter if you want compact storage, fast short trips, and simple hop-on commuting.

Are speed and range guaranteed?

No. Speed and range are affected by rider weight, temperature, terrain, tire pressure, wind, riding mode, battery age, and local restrictions.

Can I ride these products on public roads?

Rules vary by country, city, road type, product class, and rider age. Always check local regulations before riding on public roads or paths.

What should I do if my product arrives damaged?

Keep the packaging, take photos, and contact DylanBikes with your order number as soon as possible.

Can I get help choosing a model?

Yes. Send your route, budget, storage needs, preferred riding style, and delivery country through the contact page.