Warranty & Support

Warranty & Support

DylanBikes helps customers handle support questions for eligible electric bikes and scooters purchased through this site.

Warranty Help

Warranty coverage depends on the product, brand, component, use conditions, and manufacturer policy. Contact us with your order number and clear evidence of the issue so we can review the best next step.

What to Send

• Order number and product name
• Photos or videos showing the issue
• A short description of when the issue started
• Any error codes, unusual sounds, or charging behavior

Not Usually Covered

Normal wear, accidental damage, misuse, water damage beyond product rating, unauthorized modification, poor maintenance, and damage from unsafe riding conditions are usually not covered.